Spring Learning: Creating & Keeping Loyal Customers

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Location: 
TBA

Learning Outcomes

Upon successful completion of the course, employer's will be able to:

  1. Assess the cost and benefits of customer service.
  2. Articulate the ART of customer loyalty.
  3. Utilize effective interpersonal skills as customer service ambassadors. 
  4. Utilize customer service tools with their employees to improve customer service in their business.

Content

  • Customer Service Costs and Benefits
    • The customer service role
    • Memorable customer experience
    • Why customers leave and why they stay
  • ART of Customer Service
    • Project a professional image
    • The value of first impressions
    • Be customer-focused and responsive
  • Customer Service Skills
    • Effective communication - verbal and written
    • Customer feedback - powerful and probing questions
    • Turn challenges into opportunties
  • Customer Service Ambassador
    • Build connections
    • Maintain your professional image
    • Demonstarte appreciation for customers
    • Train employees to act as ambassadors for your company

Interested businesses are encouraged to contact Dianne to coordinate a customized course to meet your needs in time for spring/summer business. 

For More Information Contact:

North of Toronto

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