MCE Seasonal Series: Dealing with Difficult Behaviours | June 15, 2021

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Course Date: 
June 15, 2021 - 8:30am to 3:45pm

The MCE Seasonal Series is a 3x a year series of timely content that reflects changes in Leadership development. As with the seasons, the environment for Leadership growth is an evolving one that creates a reason for a leader to invest in the latest developmental training or to invigorate a specific set of skills.

This series works well together or modular. Each 'season' (Summer, Fall, Winter) offers 3 workshops, once a month. It is important to realize the relationship between the 3 workshops, however, those leaders requiring a specific discipline can target any number of MCE Seasonal Series offerings.

The MCE Seasonal Series are full-day, virtual workshops. All workshops are interactive, using smart technology to keep participants engaged with the facilitator and other participants. The result is improved retention of knowledge and practical application in your everyday life.


This course consists of interactive sessions that are intended to assist employees in understanding and dealing effectively with difficult and challenging behaviours. Participants are encouraged to understand how they react to these types of behaviours and that it is important to separate the behaviour from the individual.

Share the Outcomes & Content below with HR to expedite your need to invest in leadership training today. 

Learning Outcomes:

Upon successful completion of this course, participants will be able to;

  1. Identify specific behaviours which you find are difficult to deal with.
  2. Determine strategies to deal with difficult behaviours that challenge you.
  3. Utilize appropriate levels of assertiveness.


  • Reactions to Difficult Behaviours
    • Emotions and the brain
    • What are hot buttons?
    • Managing your hot buttons    
  • Why people act the way they do
    • Why should you have to change?
  • Difficult Personalities (Perfectionist, Angry Person, Pessimist, Egotist, Aggressor)
    • How to deal with these types of personalities
    • Difficult personality situations   
  • What is Assertiveness
  • Assertiveness Styles (Passive, Aggressive, Passive-Aggressive, Assertive)
  • Finding a Point of Agreement
  • Why People Act the Way They Do
  • Tips to Handle the Stress of Difficult Personalities

Virtual Training: The MCE Way

  • Instructor-led videoconference PowerPoint presentation
  • Icebreaker to encourage team participation and enhance comfort level
  • Polls and surveys to promote engagement
  • Breakout room activities for group discussions
  • Simulation activity to apply learning in a real-life context

For More Information Contact:

Peel - GTA - North of Toronto
Halton - Hamilton - Niagara
Southwestern Ontario – Brantford to Windsor
$400.00 +HST

Payment required

You must purchase this course.
Available for Purchase: 
March 30, 2021 - 9:00am to June 14, 2021 - 12:00pm