Create an amazing customer service experience with our two-day course designed for organizations looking to improve their current customer service. The goal of this course is to improve customer service skills by focusing on areas such as projecting a professional image and understanding the negative impact of providing poor customer service.
This course is designed to help organizations improve their customer's experience by improving employees’ skills and techniques to maximize the customer’s experience.
The Customer Service Role
The Customer Service Interaction
Every program and individual courses we offer is customizable to your organization’s needs. After meeting with one of our Business Development Officers and identifying exactly what those needs are, participants will take part in our engaging and interactive course designed with different learning styles in mind. Participants will be led by one of our experienced and highly skilled facilitators through discussions, and individual and group activities.
We work closely with our clients to ensure that we meet all your needs – this includes location. Courses can take place at our location within Mohawk College’s Stoney Creek campus or at any location of your choice. That means, if you’d like us to come to you – we will set up shop at your location of choice.
This course is designed for organizations wanting to create an amazing customer service experience.
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