Creating Amazing Customer Service

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Create an amazing customer service experience with our two-day course designed for organizations looking to improve their current customer service. The goal of this course is to improve customer service skills by focusing on areas such as projecting a professional image and understanding the negative impact of providing poor customer service.

What You’ll Learn

This course is designed to help organizations improve their customer's experience by improving employees’ skills and techniques to maximize the customer’s experience.

The Customer Service Role

  • Understand your organization’s customer service principles
  • Demonstrate an understanding of good versus great customer service
  • Develop a personal checklist to measure professionalism

The Customer Service Interaction

  • Learn Emotional Intelligence concepts and how they support amazing customer service
  • Identify personal growth opportunities through analysis of their own assertiveness and personality styles
  • Practice effective customer service skills needed to provide amazing service

How You’ll Learn

Every program and individual courses we offer is customizable to your organization’s needs. After meeting with one of our Business Development Officers and identifying exactly what those needs are, participants will take part in our engaging and interactive course designed with different learning styles in mind. Participants will be led by one of our experienced and highly skilled facilitators through discussions, and individual and group activities.

Where You’ll Learn

We work closely with our clients to ensure that we meet all your needs – this includes location. Courses can take place at our location within Mohawk College’s Stoney Creek campus or at any location of your choice. That means, if you’d like us to come to you – we will set up shop at your location of choice.

Who Should Attend

This course is designed for organizations wanting to create an amazing customer service experience.

For More Information Contact:

Hamilton – Niagara
North of Toronto
Southwestern Ontario – Brantford to Windsor

Please login or register to take this course.