Building Relationships With Council

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A customized course for the Experienced Leader from Mohawk College Enterprise.

At a Glance

Benefits: All municipal decsion makers

Duration: One Day

Cohort: Experienced Leader Series

Outcomes: Upon successful completion of this course, participants will be able to:

  • Describe the high level roles and responsibilities of Council, Mayor/Reeve and CAO/City Manager.
  • Recognize the benefit of having self-awareness and social awareness when working and communicating with council members.
  • Identify ways to develop and foster a respectful working relationship with council.

In this one-day course, participants will learn the high level roles and responsibilities of council, the Mayor/Reeve and the Chief Administrative Officer (CAO)/City Manager. They will learn different strategies to build a respectful relationship with council members with the mutual goal of advocating for the members of the public. Participants will work on case studies and activities to learn how to gain the respect of councillors. They will also learn how to adjust their approach to create a winwin outcome with council members.


High level roles and responsibilities of Council, Mayor/Reeve and the CAO/City Manager

  • Self-awareness & social awarenes
    • What do they mean?
    • How to utilize them to gain a better awareness of yourself and others
  • Communication tactics when interacting with council
    • Recognize different non-verbal and body language signals
    • How to say ‘No’ with justification or to compromise through tact and diplomacy
    • Strategies on how to communicate with councillors
  • Build a relationship of respect and appreciation with council
    • Practices to help develop relations with council


  • Instructor-led session, Multi-media presentation
  • Icebreaker to encourage team participation and enhance comfort level
  • Individual and small group activities and case studies
  • Group discussions

A Business Development Officer is available to assess your needs and customize content that fits your training requirments. Ask us about this course today.

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